A leading Australian logistics provider, PACK & SEND’s strengths lay in their close relationships with customers and the ability to provide solutions for the FLAV (Fragile, Large, Awkward, Valuable) market with highly competitive rates, through business operations based out of physical locations
Although an established and reputed logistics provider, PACK & SEND began to face challenges in a high-growth logistics services market.
Technology and globalisation was reshaping the industry and with the increasing popularity of e-commerce in Australia, PACK & SEND understood that they required a software solution to compete with up-and-coming digital logistics solution providers.
providing logistics solutions
Scalability through e-commerce
PACK & SEND wanted to move into a level of scalability that companies enjoy by going digital. They turned to 99x to help them defend their market position – by building a digital logistics solution for the e-commerce retail market within a year.
The 99x team got to work rapidly and a working software platform was deployed in three months, allowing PACK & SEND to interact and get feedback from e-commerce customers from very early on.
A platform with numerous integrations
In a year, ‘eSender’ was crafted, a bespoke rate management system integrated with leading shipping products and an invoice reconciliation system. Equipped with Single-Sign-On (SSO), it is also capable of integrating with leading e-commerce platforms.
Receive a quotation within seconds
With a 100% ability to onboard customers digitally, this platform now allows PACK & SEND’s e-commerce customers to get a price quotation within seconds, compared to several days previously.