Privacy policy

1.0 Introduction

As a software services provider to clients across the world, many of whom are European businesses, 99x (“we”, “us” or “our”) understands the importance of privacy, especially in relation to the processing of personal data as required by the European Union’s General Data Protection Regulation (GDPR).

This policy outlines how we collect, use, store, share and secure personal information given to us by persons visiting our website ( or using our services (“you” or “your”) in compliance with the GDPR. It further details how necessary information is shared with you and the steps that will be taken in the instances of you requesting rectifications or removal of your personal data.

If you are located within the European Union or European Economic Area, we will be the controller of your personal data processed in connection with our services.

2.0 Collection and use of personal information

We have taken steps to ensure that we collect minimum personal information necessary for us to provide you with our services. We collect following personal information when you register on our website to gain access to documentation, attend an event and other instances that require registration:

  • Name

  • Email address

  • Company name

We use this contact information from the registration form to send you information about our company. You may, however, visit our site anonymously.

We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, mouse interactions and referring website addresses. We do not link IP addresses to anything personally identifiable. This means that a user’s session will be tracked, but the user will be anonymous. We also track and analyze your actions on our website such as navigation, number of visits, downloads, search items, etc. to gain a better understanding of our visitors and their movements through the site.

The information we collect from you may be used to improve our website, send periodic emails, roll out a contest, survey or other site feature. You can opt out of receiving any of these materials at any time.

3.0 Storing personal information

In general, your personal information collected will be stored and kept for as long as they are required for the purpose they were collected. This can result in your information being kept until a request to unsubscribe is received or you withdraw your consent to us holding your personal data.

4.0 Sharing personal information

99x is the sole owner of information collected on Your information will not be sold, traded or transferred to third parties, outside of HubSpot, our CRM solution provider where your data is stored. Access to this information is restricted to authorized 99x employees. However, we may release your information when we believe release is appropriate to comply with the law, enforce our privacy policy or protect ours or others’ rights, property or safety. We may also engage with third party service providers within the EU to drive our lead generation initiatives, using our HubSpot CRM to collaborate on these activities.

5.0 Security

We take reasonable measures to protect all personal information with confidentiality. We have also taken security measures to protect your information against loss, misuse or alteration. All actions taken to comply with the GDPR will be carried out in accordance with the processes of the ISO 27001 Information Security Management standard and ISO 27701 Privacy information Management System.

Even though we have implemented many security controls to protect your personal information, it is impossible to guarantee as 100% secure.

6.0 Rights to personal data

We acknowledge your right to access or rectify your personal data. You also have the right to withdraw your consent of us processing your personal data. You also have the right to object to us using your personal data by indicating specific aspects such as storage, transfer or erasure. You have the right to request access to, rectification of or deletion of your data from our databases at any given time, by emailing Your data will be subject to automatic deletion past the data retention period of initial purpose for data collection and processing has expired.

7.0 Changes to the policy

We reserve the right to amend this privacy policy at any time. We will not send individual email notifications on the updates. Any amendments will be posted on this page. You are therefore encouraged to visit this page periodically.

8.0 Contact information

You can contact our data protection officer at in case if you need more information about our privacy policy or to escalate any complaints. You have the right to lodge a complaint with a relevant supervisory authority if you identify that your personal information shared with us is misused.

Cookie Policy

Our site, like many others, uses small files called cookies to help us customise your experience. The Cookie Policy is part of our Privacy Policy. Find out more about cookies and how you can control them:

1.0 What are cookies?

‘Cookies’ are small text files that are stored by the browser (for example, Internet Explorer or Chrome) on your computer or mobile phone. They allow websites to store things like user preferences.

2.0 What do we use cookies for?

We use cookies for the following purposes:

Preferences: We use these cookies to remember your preferences and to pre-fill the form fields, to make your interactions with the site easier.

Security: We use these cookies to help identify and prevent security risks. For example, we may use these cookies to store your session information to prevent others from changing your password without your username and password.

Performance: We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page.

Analytics: We use these cookies to help us improve our offerings to you. For example, we can use these cookies to learn more about which features and pages are the most popular with our users and which might need some work.

3.0 Third party cookies

Our website uses several types of third-party cookies and we do not control the operation of any of them. The third-party cookies which maybe set include:

Google Analytics: We use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here

4.0 What type of cookies do we use?

Session Cookies: A cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer.

Persistent Cookies: A persistent cookie helps us recognize you as an existing user. After you sign in, a persistent cookie stays in your browser and will be read by 99x when you return to our site.

5.0 How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.

All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser. You can use the ‘Help’ option in your browser for more details.

If you have any further questions about our use of cookies, please get in touch via

Effective from February 15, 2021