Youtello by eDialog24: Integrating Communication and CRM with Cutting-Edge Technology
Youtello, an innovative telephony and messaging platform, redefines customer relationship management by providing businesses with powerful tools to enhance communication. The platform tracks and manages all incoming and outgoing calls while offering messaging solutions such as chat and email support. By integrating these features, Youtello ensures streamlined phone handling, improved customer follow-ups, and efficient internal communication.
When Youtello faced the challenge of integrating with existing software ecosystems, they partnered with 99x, a leading product engineering company, to develop an innovative solution.
Seamless Integration Across Systems
Youtello customers needed their telephony platform to work effortlessly with established CRM and accounting tools like Microsoft Dynamics, SuperOffice, Tripletex, and PowerOffice. 99x addressed this by developing "Catalyst," an integrator that connects Youtello with these systems, ensuring all communication and data processes are unified and streamlined.
Enhanced Communication Efficiency
Businesses often struggled with fragmented customer information and missed opportunities due to inefficiencies. Catalyst consolidated data across platforms, automated workflows, and provided robust messaging solutions including chat and email, enabling Youtello users to deliver faster and more personalized responses.
Enhanced Communication Efficiency
Businesses often struggle with fragmented customer information and missed opportunities due to inefficiencies. Catalyst consolidated data across platforms, automated workflows, and provided robust messaging solutions including chat and email, enabling Youtello users to deliver faster and more personalized responses.
Tech Stacks
Youtello's technology stack includes PostgreSQL for robust data management and RabbitMQ for efficient message queuing. Keycloak secures authentication processes, while n8n facilitates workflow automation for service mapping. The application runs on Node.js with TypeScript for reliable and scalable back-end services, all managed within a Kubernetes environment to ensure seamless deployment and scalability.
