Transforming Therapy Practices with Advanced EHR and RCM Solutions

Overview

With a 40-year history, our customer has been a leader in providing electronic health records (EHR) and revenue cycle management (RCM) solutions tailored for therapy and rehabilitation practices. Their mission is to streamline operations and enhance patient care through a comprehensive platform encompassing patient engagement, clinical documentation, billing, and business intelligence. Today, 7 of the 10 largest therapy practices in the U.S. rely on our customer’s solutions to optimize their workflows.

To stay ahead in an evolving healthcare landscape, our customer sought to modernize its platform, enhance scalability, and improve user experience. That’s where 99x stepped in.

 

Key challenges faced in the modernization journey:

• Transition to Multi-Tenancy – Moving from a single-tenant to a multi-tenant architecture for improved scalability and resource efficiency.
• Legacy Platform Migration – Shifting from on-premise and legacy cloud systems to a cloud-native, serverless environment.
• Cost Optimization – Reducing operational costs while enhancing system performance and reliability.
• UI/UX Modernization – Upgrading the platform’s user experience for better accessibility and usability.
• Technical Debt Reduction – Addressing system complexity to enhance maintainability and prepare for future growth.
• Strategic Technology Partner – Finding a trusted partner to lead and execute this critical transformation.

 

The solution & partnership

Our partnership began in 2022, when 99x was engaged to modernize the healthcare platform, leveraging our expertise in product engineering and digital transformation. We worked closely with our customer’s engineering teams to implement strategic solutions, including:

1. Cloud-Native Platform Modernization

• Architectural Overhaul – Redesigning the platform for a secure, multi-tenant SaaS architecture with industry best practices.
• Scalability & Compliance – Ensuring tenant isolation, HIPAA compliance, and high availability for seamless healthcare operations.
• Optimized Performance – Implementing serverless computing and cloud-based automation for cost efficiency and performance gains.

2. Development and Deployment Acceleration

• Technical Mentorship – Guiding our customer’s development teams on cloud-native technologies, DevOps, and CI/CD pipelines.
• Automated Deployments – Introducing robust CI/CD pipelines for faster, more reliable releases.
• Performance Enhancements – Recommending tools and strategies for continuous improvement in security, reliability, and speed.

3. UI/UX Transformation

• Modern Design Systems – Developing intuitive design systems, component libraries, and micro-frontend architectures.
• Accessibility Enhancements – Ensuring compliance with accessibility standards for an inclusive user experience.

 

Impact & Results

The transition to a cloud-native, multi-tenant platform has created a more scalable and efficient system, ensuring it can support the growing demands of therapy and rehabilitation practices. With 99x as a technology partner, the move to a serverless architecture has optimized costs while maintaining reliability and security, making operations more sustainable in the long run.

A modernized UI/UX now provides healthcare providers with a more intuitive and seamless interface, streamlining daily workflows and enhancing patient interactions. This transformation has positioned our customer to continuously evolve, adapt, and deliver even greater value to the therapy community, backed by a foundation designed for future innovation.