Modernizing Hospitality Operations with a Unified Digital Platform

The Client

Our client is a Swiss hospitality group operating a network of premium resorts across multiple locations. Their operations relied on a legacy staff management system that had become a bottleneck for growth, alongside a dated guest-facing mobile application that no longer met modern expectations for digital guest experiences.

With the need to empower resort staff to manage their properties more efficiently while delivering a seamless experience for guests, the client sought a technology partner capable of replacing their entire digital infrastructure with modern, scalable solutions.

 

The Challenge

The existing systems presented several critical limitations that needed to be addressed:

• Replace an outdated legacy staff management platform with a modern, responsive solution
• Build a unified backend service capable of supporting both internal staff operations and guest-facing applications
• Deliver a new mobile application that reflects the brand identity and enhances the guest experience
• Ensure all platforms are scalable, maintainable, and thoroughly tested

 

Our Approach

We designed and delivered a comprehensive platform modernization, building from the ground up while maintaining operational continuity.

Dedicated Cross-Functional Team

We assembled a dedicated team of 7 professionals working across different areas of the client's operations. This team structure enables us to deliver value through multiple concurrent initiatives, ensuring both rapid development and sustained support across all platforms.

Unified Backend Architecture

We developed a Python-based service layer that serves as the backbone for both the internal staff platform and the public-facing guest application. This unified approach ensures data consistency, reduces maintenance overhead, and enables rapid feature deployment across all channels.

Modern Staff Management Platform

The legacy system was completely replaced with a new React-based frontend. We chose Shadcn for the design system, leveraging its well-established component library to accelerate development without sacrificing quality. For an internal management platform, this approach provided the perfect balance between delivery speed and professional appearance, without the need for extensive custom design work.

Guest-Facing Mobile Application

For the guest application, we built a React Native solution with a fully custom design system that reflects the client's brand identity. Unlike the staff platform, this public-facing application required distinctive visual design that creates a memorable guest experience and reinforces brand recognition across every touchpoint.

Comprehensive Testing Strategy

Quality assurance was built into every layer of the architecture. The backend service includes both unit and integration tests to ensure reliability. The staff platform and mobile application both feature unit testing coverage, providing confidence in deployments and enabling continuous improvement.

 

Business Impact

The new platform architecture has transformed operations across the resort network.

Operational Efficiency

• Staff can now manage resort operations through a fast, responsive interface
• Unified backend eliminates data silos and synchronization issues

• Reduced training time for new staff due to intuitive design and experience

Guest Experience

• Modern mobile application delivers a seamless service experience
• Brand-consistent design strengthens guest relationship with the resort
• Faster performance and reliability increase guest satisfaction

Technical Excellence

• Scalable architecture supports business growth without major refactoring
• Dedicated team enables rapid response to evolving business needs

 

Ongoing Partnership

Beyond the initial platform development, we continue to support the client through several ongoing initiatives.

Technical Maintenance

We provide continuous tech maintenance for all platforms in production, ensuring optimal performance, security updates, and bug resolution.

Infrastructure Evolution

Our team has been instrumental in implementing new infrastructure workflows within the organization, including the rollout of two-factor authentication (2FA) across all channels to enhance security posture.

Continuous Improvement

The modular architecture we established enables us to deliver new features and improvements with agility, supporting the client's evolving business needs.

 

Technology Highlights

Backend & Services

• Python
• RESTful API architecture
• Unit testing
• Integration testing

Staff Platform

• React
• Shadcn
• Unit testing
• Responsive design

Guest Mobile Application

• React Native
• Custom branded design system
• Unit testing
• Cross-platform (iOS & Android)

Security & Infrastructure

• Two-factor authentication (2FA)
• Secure API communications
• Production monitoring and maintenance

 

Why it Matters

This project demonstrates how a comprehensive modernization approach can transform hospitality operations. By replacing fragmented legacy systems with a unified, modern architecture, we enabled our client to deliver better experiences for both their staff and guests.

The combination of a shared backend service, a rapid-delivery internal platform, and a brand-focused guest application shows how thoughtful technology choices can address diverse needs within a single, cohesive system. With automated testing at every layer and ongoing maintenance support, the platform is built not just for today's needs, but for sustainable growth into the future.